Most frequently asked questions

WHAT IS THE NATURA WELLNESS EXPERIENCE

The idea? To help you feeling better in your body and in your mind. Natural wellness will give you the perfect partner to reach your different objectives : Wellness, Beauty, Slimness and Dietox 

The Brand? founded by two friends who have been complexed by their excessive weight for years , Natura Wellness, a 100% French made concept, is based on their will to create products with a real impact on human wellbeing. Concerned by the future of our planet all Natural Wellness teams have worked to create biodegradable packagings with a limited ecologic impact.

WELLNESS IN YOUR HAND ?

It is thanks to the conception of the revolutionary Magic DrinkStick which can be hold in one hand that you will be able to have your wellness partner everywhere with you.

HOW TO USE THE SUPER DRINKSTICKS ?

Depending on the categories, the instructions of use may be different.

Most of our Super DrinkStick are coming as powder that will need to be reconstitue. You just have to mix it with water and here you go. 

If you have doubts, every product has an explicative sheet where the instructions of use is explained. 

IS IT POSSIBLE TO MIX THE SUPERDRINKSTICKS WITH A YOGURT FOR EXAMPLE ?

The answer is YES. 

If some drinks are not your favorite taste, you should mix them with yogurt or fruits puree. 

 

WHAT CHALLENGE TO CHOOSE ?

The Magic SuperDrinkStick have been classified in different challenge forms so you can adapt your program depending on what objectives you have. 

  • The 14 Days challenge: For a short term “kick ass” with an immediate effect. Let’s take the drainer as an example; it will allow you to detoxificate your body after an excess night or a long family diner. 
  • The 28 days challenge: This one is called the mid term challenge. It will bring you all you need to have quick results and maintain them through time. It will typically match for a quick loss of weight. 
  • Finally the 84 days challenge: Discipline, Long term and stability !! By following the challenge everyday you will be able to obtain amazing results and stabilize them on a long term perspective. The efficacy of beauty products are based on this 84 days challenge.
ARE YOUR SUPERDRINKSTICKS REALLY FRENCH MADE ?

ABSOLUTELY !!!!

While nowadays a lot of concepts have deliberately chosen to hide the origin of their products, all NATURA WELLNESS teams have been working hard for months to elaborate French made products based on all natural elements. 

It is thanks to our two workshops located in the French countrysides, that our scientific teams have chosen the best ingredients to create our Super Drinkstick. 

HOW ARE MADE THE MAGIC SUPERDRINKSTICKS ?

It is thanks to our two workshops located in the French countrysides, that our scientific teams have chosen the best ingredients to create our Super Drinkstick. 

The first step of the production is the extraction of oligo elements such as white beans, hibiscus flower, ginger powder etc which allows after that the conception of the formulas for our Gluten free, Vegan, Bios products.  

IS IT POSSIBLE TO DO DIFFERENT CHALLENGES AT THE SAME TIME ?

Absolutely. 

Our challenges are not exclusive one from the other. For example you surely can cumulate a Beauty challenge with a Slimness or a Wellness challenge. 

HOW DO I PROCESS MY ORDER ?

STEP 1: 

While you are surfing our website, you just have to add the products you like in your basket.

Once you finish to select everything you want for this new life challenge, you will enter your personal informations; be careful to enter the right address for delivery.

STEP 2: 

Once your order is confirmed, you will receive a confirmation email with your order details. If you notice mistakes (address of delivery, wrong products etc) please inform immediately our client service by email.

STEP 3:

Your order will be prepared and shipped to you within 24 hours on working days. 

STEP 4: 

You will receive an email with your order shipping number in order for you to track it until it reaches your address destination. 

STEP 5: 

Delivery at your address between 3 and 5 days (for France). See shipping worldwide section for more shipping destinations. 

 

WHAT SHIPPING FEES ?

Shipping Fees are based on the shipping address that you entered when you are about to enter your payment method.

After your purchase, you will receive a confirmation email with your tracking number. (Please note that sometimes it can go in your spams) 

On Working days, the orders that are made before 11am will be shipped on the same day. For the orders made after 12am, they will be shipped on the next working day. 

Please note that if you give a wrong address when your order is made you can still contact us by email and we will try to make the changes. 

 

WHAT PAYMENT METHOD ?

We propose two types of payment method: 

  1. Credit cards: Visa or mastercard 
  2. Paypal : by connecting directly on your PayPal account on our website

Please note that our prices are taxes included 

If you have any questions about another method of payment, please contact our client service.

HOW TO USE A PROMO CODE ?

To use your promo code, you just have to add it in the “ADD PROMO” session and click “APPLY” before processing your payment. 

The promotion will be automatically deducted from initial price. 

Please note that promo codes can not be cumulated.